Bridging the Generational Gap: A Guide for Mediators Engaging Gen Z
Understanding generational characteristics is essential for any mediator who aims to build rapport, foster trust, and facilitate open communication. Generation Z, born between 1997 and 2012, brings a set of distinctive traits that significantly differs from Gen X and Gen Y. Here are five key Gen Z characteristics that mediators must understand:
Digital Natives: Gen Z grew up in the era of smartphones, social media, and instant access to the world’s knowledge. This digital proficiency allows them to navigate online spaces seamlessly, gather information rapidly, and communicate succinctly. As a mediator, embracing digital tools and platforms for communication will resonate well with Gen Z participants.