Three New Client Expectations in a COVID-19 World

My thoughts on meeting client expectations as a lawyer, or business owner, based upon my 2020 experience and, what I see happening in 2021.

What do you think? What would you add or disagree with? Just curious.

COVID-19 BUSINESS INTERRUPTION INSURANCE CLAIMS

You Purchased Business Interruption Insurance

The smartest thing you’ve done in the last 15 years of owning your own business was getting business interruption insurance. When the state ordered you to close your doors, you knew that you were protected and that your insurance company would reimburse you for your Coronavirus related loss of business income and related expenses.

The first of the month is coming up, and your bills are due. Your employees want to get paid, and you advanced thousands of dollars to have your company cleaned and sanitized. You also purchased face masks for everyone and provided a dozen laptops to team members, along with high speed Internet service, so they could work from home and keep things running.

As you open the mail on your desk, you come across an envelope from your insurance company. While opening it you think to yourself, “I’m glad the check arrived. I don’t know what I would have done if I didn’t have business interruption insurance coverage.”

Your heart stops when you see the check… (click here to read my full article on LinkedIn)