Conquering Human Biases to Unlock AI’s Full Potential

Are you ready to harness the true power of Artificial Intelligence (AI) in your business, legal practice, or creative endeavors? Here’s the million-dollar question: How do we unlock AI’s full potential when it’s shackled by our own human biases? Let’s dive into the challenge and conquer it together.

But first, allow me to introduce myself. My name is Mitch Jackson and to give you a bit of context about this show, I’m a lawyer and private mediator with 30 plus years of experience in law, tech and handling different aspects of equality and bias issues for my clients and in cases.

In each podcast episode, I help you navigate the new and sometimes confusing dynamic digital landscape found at the intersection of law, business, and technology.

OK, let’s talk about human and AI biases.

The first bias we should address is confirmation bias. It’s that stubborn little voice affirming what we already believe, right? But what if AI could offer us a mirror, reflecting not just our beliefs but also challenging us with hard, data-driven facts? Imagine a tool that pushes us beyond our comfort zones, making us question, learn, and grow. That’s AI minus the bias.

Now, think about the data feeding our AI. Biased input equals biased output. Simple, isn’t it? Yet, countless AI tools, like a notorious recruitment algorithm, have stumbled here. Remember when Amazon had to abandon an AI recruitment tool because it showed bias against women, having learned from a decade’s worth of resumes which were predominantly submitted by men..

The fix? We must scrutinize our data with the diligence of a detective, seeking diversity, representation, and constant vigilance against ingrained prejudices.

Moving on, let’s talk about overconfidence. Yes, the same trait that can lead an entrepreneur to success can also blind us to the fallibility of AI. Remember the early self-driving car incidents? Well actually, they’re still happening. In any case, these incidents are a sobering reminder to maintain a culture of learning, testing, and improvement.

Automation bias could be your downfall if you’re not careful. Over-reliance on AI can numb human judgment. Remember the tragic tale of Air France Flight 447? The plane crashed into the Atlantic Ocean after the pilots over-relied on automated systems and failed to adequately respond when required to take manual control.

Balance is key. How do you ensure that your use of AI remains a partnership, enhancing rather than replacing human insight?

Lastly, anthropomorphism. We’ve all been guilty of this – attributing human traits to our AI companions. But when Microsoft’s chatbot “Ta” took a dark turn on Twitter, it was a stark reminder: AI doesn’t understand us, not really. For those of you not familiar with this incident, the AI chatbot had to be shut down after it began posting offensive tweets, having learned inappropriate language from user interactions on Twitter..

Breaking free from the chains of bias opens up a world where AI truly amplifies human potential. Critical thinking, transparency, and an unwavering commitment to continuous learning – these are your tools. Let AI be your assistant, not your replacement.

Thanks for joining me for this episode of my podcast. If this episode resonated with you, please make sure to stay connected by subscribing. Also please hit the share button if you found value in this episode.

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