How to Exceed Client Expectations and Provide Better Experiences in 2022

Truth be told, it’s never been easier to do both.

The last two years have made it OK, and in many cases, preferred, to use the right technology, the right way, for all of us to serve our clients.

If done correctly, not only can we exceed our client’s expectations, but we can also create much better experiences. We can also improve the quality of our own lives while doing so.

In the above short interview with Clio CEO, Jack Newton, I discuss exactly how lawyers can and should be doing all of the above moving forward.

The good news is that almost everything you need is already in between your ears (the right mindset) and on the phone in your hand (the right apps).

Let me know what you think.


Author: Mitch Jackson

I'm a California trial lawyer trying to fix the world one client, cause, and digital interaction at a time.

Please share your thoughts!

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: